Home > Customer Service


Q: Are you a factory or trading company?

A: We are factory and trading company in Xiamen, China. The real manufacturer with good trade capacity.

About half hours by car from the airport. All our clients are warmly welcome to visit us!

Q: What's the main business of Victor?

A: We mainly manufacture display hooks, shelf bracket, shelf baskets, slatwall wall upright, gridawall display and other shopfitting accessories and display racks.

Q: Free sample available?

A: Sure, We are honored to offer you samples, most items are free. We highly recommend to offer a sample before bulk order, please feel no hesitation to contact us.

Q: Do you offer OEM?

A: Yes, we have our own technician, we can offer the custom product.

Q: How does your factory do regarding quality control?

A: Quality is priority. Victor always attach great importance to quality controlling from the very beginning to the very end. Our factory has gained ISO9001, CE, RoHS authentication.

Q: How about the delivery time?

A: 5 working days for the sample or prototype before placing the bulk order;

12-18 working days for old order, depends on order quantity

15-25 working days for new order, depends on order quantity.

Q: Payment?

A: T/T, PayPal or LC, choose the one at your convenience.